TERMS AND CONDITIONS

Return policy
• If you experience any problem with a product bought from Tayob Technologies, please contact us to that we can do our best to assist you.
• Any return must be discussed with a consultant from Tayob Technologies in advance, and authorized to ensure a quick and effortless process.
• An item is only confirmed faulty once received back by Tayob Technologies and tested by one of your technicians.
• All our products carry a 12 month warranty (unless stated otherwise) which covers for manufacturing defects only (terms and conditions apply).
• This means if there is a quality/manufacturer’s defect that causes the device to be unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, or an equivalent item that you accept or offer credit or a refund. If you choice to not have the item repaired or replaced there will be a min of 15% handling fee charged on the transaction.
• All returned products must be sent (by whatever means suits the customer) together with the original packaging and all accessories, relevant paperwork unless otherwise agreed by Tayob Technologies. Shipping cost to Tayob Technologies is for the customer’s account. If the item is found/confirmed faulty, we will offer a replacement for the same or similar item, of same cost and/or same specification. If for any reason we cannot provide the customer with a suitable replacement, we will offer a refund (excluding the shipping costs). If a returned item is found to be in good order and not faulty, the return shipping costs to the customer will be for the customer’s account. If the customer choice not to have the item shipped back and request a refund a min of 15% handling fee charge will apply on the transaction and the original shipping cost and the return shipping cost will be the customer’s account.
• If an item is returned to Tayob Technologies and we find physical damage to the product caused by the user it will invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty. If the warranty seal/s are broken, it is considered tampered with and the warranty will be void. No replacement or refund will apply and the return cost to the customer will be for the customer’s account.
• If the return cost is not paid for within 3 months Tayob Technologies will repair the item and sell the item to recover any costs incurred.

Privacy Policy
At Tayob Technologies, we are committed to protecting your privacy. We use the information we collect about you to process sales transactions and subscriptions and to provide a more personalized experience. Please read on for more details about our privacy policy.

The information we collect
This site collects information about you, including your email address and cell phone number. In addition, information you agree to provide us when registering for subscriptions, such as your name, title, company names, address, telephone number and fax number is collected and retained.

What information do we collect? How do we use it?
When you register, we need to know your name, email address and cell phone number. This allows us to process and fulfill your sales transactions and you subscription.
When you place an order, we ask for your email address and telephone number.
We personalise your web site experience by using your information to complete your sales transaction. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the web site.
We may also use the information we collect to notify you about important functionality changes to the website and new products supplied by Tayob Technologies.

Controlled third party access to your information
The personal information, which the owner of Tayob Technologies collects, and records is clearly indicated at the time that you type the information into the browser or email you send to us.
All of the customer data we collect is protected against unauthorized access.
As a Customer/User you may update or change information related to your Tayob Technologies account by accessing the My Account section of the web site with your user name and password.
For other questions related to updating or changing your account information, please send email to tayobtechnologies@gmail.com
By using Tayob Technologies you consent to the collecting and use of this information by the owner of Tayob Technologies.

 

Shipping policy
Delivery to your door by courier during business hours Monday to Friday at a flat rate of R150
If an order is placed and paid by 12:00 in the day, then we will still dispatch the order that same day and a tracking number is provided.
Delivery to major centers is usually within 48 hours. Delivery to small towns and outlying areas will take longer